📞 Helpline & Grievance · 2026
MFMB Helpline & Grievance Redressal Process
📞 Toll-Free Helpline 1
1800-180-2060
All days · 24 hours
No call charges · Primary MFMB helpline
📞 Toll-Free Helpline 2
1800-180-2117
Mon–Fri · 9 AM – 5 PM
Government working hours only
📧 Email Support
hryfarmer@gmail.com
Response within 2–3 working days
Include your mobile number and registration number
Quick Answer
For urgent issues, call 1800-180-2060 (toll-free, all days). For registration, payment, or compensation complaints, file online at fasal.haryana.gov.in → Grievance / Shikayat section. If not resolved in 7 days, escalate to CM Window at cmwindow.haryana.gov.in.
In This Guide
When to Call vs. When to File Online
Not every problem needs a formal complaint — and not every problem can be solved by a phone call. Use this guide to choose the right channel:
| Your Issue | Best Channel | Expected Resolution |
|---|---|---|
| OTP not received / portal not loading | 📞 Call 1800-180-2060 | Immediate guidance |
| How to register / how to fill form | 📞 Call helpline or read our guide | Immediate |
| Registration status showing wrong | 📞 Call first, then 🌐 file online if not fixed | 2–5 working days |
| Payment not received after 15 days | 🌐 File online grievance + 📞 Call | 7–15 working days |
| Bank details mismatch causing payment failure | 🌐 Update on portal first, then file if needed | 3–7 working days |
| Compensation (muavja) not received | 🌐 File online + visit 🏢 Agriculture Office | 15–30 working days |
| Girdawari not conducted / wrong % recorded | 🏢 Visit Patwari office directly | 1–2 weeks |
| Gate pass not generating | 📞 Call mandi secretary + 🌐 file if not fixed | 2–5 working days |
| Mobile number change | 🏢 Visit Agriculture Office in person with Aadhaar | Same day or next day |
| No response to online grievance >7 days | 📝 Escalate to CM Window | 7–14 working days |
How to File a Grievance Online
The MFMB grievance portal is the official channel for all complaints related to the Meri Fasal Mera Byora scheme. Complaints filed here are tracked and have a mandatory acknowledgement.
- Go to fasal.haryana.gov.in and login with your mobile number and OTP
- On your farmer dashboard, look for “Grievance” or “शिकायत (Shikayat)” — it is usually in the top menu or left sidebar
- Click “File New Complaint / नई शिकायत दर्ज करें”
- Select your complaint category from the dropdown: Registration Issue · Payment Issue · Gate Pass Issue · Girdawari/Compensation Issue · Technical Issue · Other
- Fill in the complaint form with all required details — see the “What to Include” section below
- Upload any supporting documents if prompted (screenshot of error, J-Form copy, bank statement, etc.)
- Click Submit and note your complaint ticket number — you will need this for all follow-up
- You will receive an SMS on your registered mobile with the complaint reference number
After filing, you can track the status of your complaint by logging in and going to “My Complaints” or “मेरी शिकायतें” in the Grievance section. Complaints are supposed to be acknowledged within 3 working days and resolved within 15 working days.
What to Include in Your Complaint
A well-documented complaint gets resolved faster. Include all of the following — missing information is the main reason grievances take longer to resolve:
✅ Include in every complaint
Your registered mobile number
MFMB registration number
Season and year (e.g., Kharif 2026)
Crop name (e.g., wheat, paddy)
District, tehsil, and village
Aadhaar number (last 4 digits is enough)
Clear description of the problem
Date the problem started / date of mandi sale
Gate pass / J-Form number (for payment issues)
Bank account number (last 4 digits for payment issues)
When calling the helpline: Keep all the above details ready before calling. The helpline operator will ask for your mobile number and registration details first. Calling without these ready leads to longer call times and sometimes no resolution.
Escalation Ladder — When and How to Escalate
If your complaint is not resolved at one level, escalate systematically. Each step in this ladder reaches a higher authority with more power to resolve the issue:
1
MFMB Helpline — 1800-180-2060
First point of contact for all issues. Can resolve portal errors, OTP issues, and basic registration queries on the spot. For payment and compensation issues, they can raise a backend flag.
⏱️ Start here — immediate response
2
MFMB Grievance Portal (fasal.haryana.gov.in)
File a formal online complaint. Creates a paper trail with a ticket number. Acknowledged within 3 working days, resolved within 15 working days (official target).
⏱️ Use if helpline call didn’t resolve in 24 hours
3
District Agriculture Department Office
Visit your district’s Agriculture Department office in person with all original documents. The District Agriculture Officer (DAO) has authority to intervene in stalled registrations, payment holds, and Girdawari disputes. Carry: Aadhaar, MFMB registration slip, J-Form, bank passbook, and grievance ticket number.
⏱️ Use if online grievance unresolved after 7 days
4
CM Window — cmwindow.haryana.gov.in
The Haryana Chief Minister’s public grievance portal. Complaints here receive priority attention and have a mandatory 30-day resolution timeline enforced by the CM Office. File at cmwindow.haryana.gov.in with your MFMB grievance ticket number as reference. This is the most effective escalation path for payment and compensation delays.
⏱️ Use if District Office gave no result in 10 days
5
Saral Haryana / Jan Sunwai
As a last resort, file at saralharyana.gov.in for a formal Jan Sunwai (public hearing). This triggers a mandatory hearing with departmental officers present. Rarely needed — CM Window resolves most cases before this stage.
⏱️ Last resort if CM Window also failed
All Official Contact Channels
| Channel | Contact Details | Best For |
|---|---|---|
| Toll-Free Helpline 1 | 1800-180-2060 · All days | All issues — first contact |
| Toll-Free Helpline 2 | 1800-180-2117 · Mon–Fri 9AM–5PM | Registration & payment queries |
| hryfarmer@gmail.com | Document submissions, written complaints | |
| MFMB Grievance Portal | fasal.haryana.gov.in → Shikayat | Formal complaint filing |
| CM Window | cmwindow.haryana.gov.in | Escalation — stalled complaints |
| Saral Haryana | saralharyana.gov.in | Jan Sunwai, last resort escalation |
| District Agriculture Office | Visit your district headquarters | In-person resolution, Girdawari disputes |
| Patwari (Village Level) | Visit your village Patwari office | Jamabandi corrections, Girdawari issues |
Frequently Asked Questions
What is the Meri Fasal Mera Byora helpline number? ▼
The official MFMB toll-free helpline is 1800-180-2060 (all days, no charge). A second number is 1800-180-2117, available Monday to Friday from 9 AM to 5 PM. You can also email at hryfarmer@gmail.com.
How to file a complaint on Meri Fasal Mera Byora portal? ▼
Login to fasal.haryana.gov.in with your mobile number and OTP → go to the Grievance / Shikayat section → click “File New Complaint” → select complaint category → fill in all details including your registration number, mobile number, and a clear description → submit and note your ticket number.
How long does MFMB take to resolve a complaint? ▼
The official target is acknowledgement within 3 working days and resolution within 15 working days for online grievances. In practice, simple issues (portal errors, OTP problems) are resolved immediately via the helpline. Payment and compensation complaints can take 15–30 working days. If no response after 7 days, escalate to CM Window.
My payment is delayed. What is the fastest way to get it resolved? ▼
First, verify your bank account details on the MFMB portal are correct. Then call 1800-180-2060 and file an online grievance simultaneously. If no response within 7 working days, escalate to CM Window at cmwindow.haryana.gov.in — this is the fastest escalation path for payment delays. See our Payment Status Guide for the full delay checklist.
Can I file a complaint about wrong Girdawari percentage? ▼
Yes. If you believe the Patwari recorded a lower damage percentage than the actual damage during Girdawari, you can request a re-survey. Do this in writing to your Tehsildar with date-stamped photos of the damaged crop and any witness statements from neighbouring farmers. You can also file a formal grievance on the MFMB portal under the Compensation / Kshatipurti category.
What is CM Window and how does it help? ▼
CM Window (cmwindow.haryana.gov.in) is the Haryana Chief Minister’s public grievance portal. Complaints filed here are escalated directly to the CM Office and have a mandatory 30-day resolution timeline enforced at the highest administrative level. It is the most effective escalation tool for stalled MFMB payment and compensation complaints that have not been resolved through normal channels.
Official Links